Terms & Conditions

1. About us

This website (cchub.co.za) is operated by CVLift, a South African career-development business. By creating an account, buying a plan or booking a service, you agree to these terms. If you do not agree, please do not use the website.

2. Our services

• CV Builder plans (Pro, Pro Extra and Pro Plus): monthly subscriptions that give online access to our CV builder, CV and cover-letter templates, downloads, Resume Check, Instant Job Search and a public professional profile. A free Basic plan is also available.
• Coaching and career services: one-on-one and group coaching, CV and LinkedIn support, interview preparation and corporate programmes, delivered virtually or in person at a booked time.

All services are digital or delivered in person. We do not ship physical goods.

3. Prices and payment

• All prices are in South African Rand (ZAR) and are shown on the Pricing and Coaching Services pages before you pay.
• Online card and instant-EFT payments are processed securely by PayFast. We never see or store your card details.
• CV Builder plans are billed monthly in advance, from the date you subscribe, until you cancel.
• Coaching services are secured with a 50% deposit; the balance is due before the first session. Flexible payment plans can be arranged on request.
• We may change our prices. A price change never affects a period you have already paid for, and we will tell you before it applies to your subscription.

4. Delivery policy

• CV Builder plans are delivered online and instantly. As soon as PayFast confirms your payment, your plan is activated on your account and you can use every feature of it straight away. A confirmation is sent to the email address on your account.
• Your CVs and cover letters are delivered as downloads (PDF, Word or TXT, depending on your plan) that you create yourself from your dashboard at any time while your plan is active.
• Coaching sessions are delivered on the date and time you book, either virtually (by video call, link sent by email) or in person at a venue we confirm with you. Your booking is confirmed by email once your deposit is received.
• CV writing or review done for you is delivered by email within the turnaround time agreed when you book, normally 3 to 5 business days after we receive all the information we need.
• If you have not received access or a confirmation within 24 hours of paying, please email admin@cchub.co.za and we will resolve it.

5. Cancellation policy

CV Builder plans

• You can cancel your subscription at any time. There is no lock-in and no cancellation fee.
• To cancel, email admin@cchub.co.za from the address on your account, or cancel the subscription from the link in your PayFast receipt.
• Cancellation stops all future payments. Your paid features stay active until the end of the month you have already paid for; your account then returns to the free Basic plan and your saved CVs are kept.

Coaching sessions

• You may reschedule free of charge with at least 48 hours' notice.
• Cancellations made less than 24 hours before a session are charged 50% of the session fee.
• If you do not attend a booked session without notice, the session is forfeited.
• If we need to cancel or move a session, you can choose a new time or a full refund for that session.
• Coaching packages are valid for 12 months from purchase. Unused sessions can be transferred to another person.

6. Refund policy

CV Builder plans

• 7-day refund on your first payment: if you are not satisfied, ask for a refund within 7 days of your first subscription payment and we will refund it in full, as long as you have not downloaded an unwatermarked PDF or Word file on the paid plan.
• Monthly renewal payments are not refundable, but you can cancel at any time to stop the next payment.
• Duplicate payments, charges made after you cancelled, and payments for a plan that could not be activated because of a fault on our side are always refunded in full.

Coaching services

• Cancelled with more than 48 hours' notice: the deposit is refunded in full, or moved to a new date if you prefer.
• Cancelled less than 24 hours before the session: 50% of the session fee is kept and the rest is refunded.
• Sessions already delivered are not refundable.

How refunds are paid

• Request a refund by emailing admin@cchub.co.za with your name, account email and payment reference.
• Approved refunds are paid back to the original payment method through PayFast (or by EFT for EFT payments) within 7 to 10 business days. Your bank may take a few more days to show it.
• Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

7. Your account and content

• You must give accurate details and keep your password private. You are responsible for activity on your account.
• You own the CVs, cover letters and other content you create. You are responsible for making sure the information in them is true.
• Templates and website content belong to CVLift. Your plan gives you a personal licence to use them for your own job applications.
• We may suspend an account that is used unlawfully or to misuse the service.

8. Privacy

We collect only the personal information needed to provide our services (such as your name, email, phone and the content of your CVs) and process it in line with the Protection of Personal Information Act (POPIA). We do not sell your information. Your public professional profile is visible only if you share its link. You may ask us to correct or delete your information at any time by emailing admin@cchub.co.za.

9. Limitation of liability

We work hard to help you present yourself well, but we cannot guarantee that you will be shortlisted, interviewed or employed. To the extent the law allows, our liability for any claim is limited to the amount you paid us in the 3 months before the claim.

10. General

• These terms are governed by the laws of the Republic of South Africa.
• We may update these terms; the effective date at the top shows the latest version. Changes do not apply to periods you have already paid for.

11. Contact us

CVLift

Email: admin@cchub.co.za

Website: cchub.co.za